EXP Competitions Limited – Privacy Policy

Protecting Your Information

This Privacy Policy explains how EXP Competitions Limited (“EXP Competitions”, “we”, “us”, or “our”) collects, stores, processes and discloses your personal information. We are committed to handling your data responsibly and in compliance with all applicable data protection laws, including the UK GDPR and associated national legislation (“Data Protection Legislation”).

Before using our website or services, we want you to understand what information we collect, why we collect it, and how it’s used.

What This Policy Covers

This document outlines:

  • What personal data we may collect when you take part in our prize draws, competitions and promotions, interact with our website, contact us online or offline, or engage with any of our related channels (the “Channels”).

  • How and why we collect, use, store, disclose and protect your personal information.

  • The legal bases we rely on when processing your data, how long we retain it, and the rights you have regarding your information.

If you have questions or need clarification, you can contact us at info@expcompetitions.com.

We may update this policy from time to time to reflect changes in law or improvements in how we operate. The latest version will always be available on our website.

Personal Data We Collect

You may provide personal data to us when you:

  • Visit or use our website (including via cookies)

  • Enter a prize draw or competition

  • Subscribe to our mailing list or special updates

  • Request customer support

  • Participate in surveys or questionnaires

  • Contact us via email, phone, post or through our website

  • Engage with us across any of our Channels

Types of data we may collect include:

  • Your name, address, postcode, email address, phone number

  • Payment details for competition entries

  • Information gathered through cookies and similar technologies

Please avoid submitting any sensitive personal data through our Channels.

How We Use Your Personal Data

We process your information to:

  • Send confirmation emails and entry receipts

  • Process payments for your competition entries

  • Contact you if you win a prize

  • Personalise your experience on our website

  • Send marketing messages and updates (only if you have opted in)

  • Respond to enquiries, complaints or support requests

  • Administer competitions, surveys or events you register for

  • Carry out general business operations where it’s reasonable to expect use of your data

We may perform these activities ourselves or through carefully selected third-party providers.

Legal Bases for Processing

1. Consent

By using our services and accepting this policy, you consent to us processing your personal data.
You can withdraw consent at any time by emailing info@expcompetitions.com or by using the unsubscribe link in our emails.

2. Contract

We need to process certain information to fulfil agreements—such as awarding prizes or issuing receipts.

3. Legal Obligation

We may process or share your data where required by law.

4. Legitimate Interests

We may use your data where it supports our operational needs without overriding your rights.

If You Choose Not to Provide Data

If we require personal information to run a competition or supply a prize and you refuse to provide it, we may be unable to fulfil our obligations. In such cases, we may have to award the prize to someone else.

We may also obtain information from publicly available sources or third parties where necessary to deliver a prize.

Sharing Your Information

We only share your data when necessary and appropriate, including:

  • With group companies or partners assisting in our services

  • With trusted third-party providers such as:

    • Email and marketing services

    • Payment processors

    • Website hosting and analytics tools

    • Logistics and delivery companies

    • Address and identity verification services

    • Platforms that help manage competitions, surveys or promotions

    • Social media platforms you choose to connect with

We ensure all third parties follow Data Protection Legislation and only use your data for the purposes we instruct.

We may also disclose information if required by law or to protect our legal rights, investigate fraud or respond to legal proceedings.

Your Rights

Depending on applicable law, you may have the right to:

  • Access the personal data we hold about you

  • Correct or update inaccurate information

  • Request deletion of your data

  • Restrict our processing of your information

  • Object to certain types of processing

  • Submit a complaint to the relevant supervisory authority

To exercise any of these rights, email info@expcompetitions.com.

Data Storage & Retention

We keep your data only for as long as needed to operate competitions, deliver prizes, resolve issues or comply with legal obligations.

As general practice:

  • We retain competition-related data for up to 12 months after the competition’s closing period.

  • If you ask us to delete your account or remove your data, we will do so once it’s no longer required for legal or operational reasons.

We use technical and organisational safeguards to protect your data. However, no system is completely secure. If we believe your data may have been compromised, we will notify you as required by law.

Links to External Websites

Our website may contain links to third-party sites that operate independently from us. These sites have their own privacy policies, and we aren’t responsible for their content or practices.

Always review their policies before sharing your information.

Cookies

Cookies are small files stored on your device that help us deliver a better website experience.

We use cookies to:

  • Recognise returning visitors

  • Improve website speed and functionality

  • Analyse usage patterns

You can manage or block cookies through your browser settings, but disabling essential cookies may affect website performance.

To learn more about managing cookies, visit:
www.allaboutcookies.org/manage-cookies